Iris calls every resident every morning and actually listens. What she hears becomes the mind and management of your home: it senses how each person is doing, decides what needs attention, routes it to the right caregiver, makes sure it gets done, and proves it for your next inspection. One system, running every shift.
“Good morning Margaret, it’s Iris calling from Maple Grove. I’m an automated call, not a real person. I just wanted to see how you’re doing today.”
Her first sentence, on every call. Name, then your home, then what she is, before she asks anything.
Hear her yourself
Not the fall, the week of unsteadiness before it. She speaks to every resident in their own language, in one short conversation, and about a minute after she hangs up what she heard is on your board: routed to the caregiver who owns it, and already on the record.
Every risk becomes an alert, routed to the right caregiver and escalated until it’s resolved.
Signals from every call become alerts.
Sent to the caregiver who owns it.
Climbs the ladder until answered.
Cleared only when the work is done.
Caring for every resident and proving you did are usually two jobs. VoiceRounds makes the proof a byproduct of the care, every call, escalation and follow-up captured as RHRA-ready evidence, so an unannounced inspection becomes a five-minute retrieval, not a weekend scramble. This is the part a nicer voice can’t copy.
Daily reach without daily headcount, and proof of care you can show anyone.
Dizziness, near-falls, skipped meals, low fluids, mood dips, captured conversationally and trended, so the warning signs show up days before the incident.
Every flag becomes an assigned task with an enforced report-back note. Directors see exactly who responded, and when, and choose what families see.
A warm daily summary after every call, and immediate texts when something needs attention, including who is already responding. No more finding out late.
Fees scale with care level, and care level scales with acuity, but billing systems can't see acuity from a phone call. VoiceRounds can, surfacing sustained increases for reassessment so the fee a resident's care warrants isn't left uncaptured.
VoiceRounds never replaces PointClickCare or Yardi. Import your roster by file today with no double entry; automated sync is on the roadmap. Every resident carries a stable source-system ID so records reconcile cleanly.
The same loop a great charge nurse runs in their head, now running every shift, for every resident, and writing itself down.
A warm daily call to every resident, plus 24/7 inbound reception, captures how each person is really doing, sleep, meals, meds, mood, steadiness, worries. Incidents and trends feed the same brain.
The system reads the signals and the patterns, a fall risk, a decline, a missed med, a resident unreachable for days, and raises exactly what needs a human, before it becomes a crisis.
It routes each alert to the right on-shift caregiver, escalates on its own if no one acknowledges in minutes, and pages your key contacts until someone answers. Nothing waits in a queue.
Every call, flag, assignment and response is timestamped and attributed, the RHRA-ready record an unannounced inspection asks for, and a warm daily note families trust, retrieved in one click.
Software fails in care homes when it lives on an office computer. VoiceRounds puts one screen on the phones your team already carries: what needs them right now, and a button to take it. Nothing to download from an app store, no devices to buy, no IT project.
After hours, on weekends, and whenever the front desk is stretched, inbound calls go to voicemail or pull a nurse off the floor. VoiceRounds Reception answers every call in a warm, natural voice, the same quality as our wellness calls, handles the routine, and pages your on-call staff the instant something is urgent.
Occupancy
A daughter rings at seven on a Sunday because her father has fallen and cannot go home. Most homes send that call to voicemail. She leaves no message and rings the next home on her list, and you never learn she called. Iris answers, finds out what she needs, and by the time you open on Monday her name and number are the first thing on your screen.
Illustrative. These are not real families.
Evenings, weekends, and every time the front desk is already on the phone. Iris picks up, works out what they want, and takes a number to ring back on.
Longest wait at the top, with how long they have been waiting. Not a report anybody runs. It is on the screen when you open, and it empties as you work through it.
How many rang, how many you got back to in time, how many moved in. If the answer is uncomfortable you will see that too, which is the only way the number is worth anything.
The same phone number you already give out. No second system, no data entry, and nothing your coordinator has to remember to update.
This is not a marketing tool and there is nothing here to list your home on. It is the occupancy you already had, and the enquiries you already received. We keep a name, a number and what they asked about. Nothing about their mother’s health, because she has not agreed to us holding it and a relative repeating it does not make it ours.
Regulators consistently find that harm comes from procedures that existed but weren't performed. VoiceRounds closes that gap, and keeps the proof one click away.
One live screen answers the question every inspector and every director asks: is every resident accounted for right now? Unreached residents surface instantly, with the welfare protocol already running.
Initial plan of care in 2 days (O. Reg. 166/11, s. 47 (1)), full assessment in 14 (s. 44 (1)), complete plan in 21 (s. 47 (2)), computed deterministically from move-in, owned, and escalated before they are overdue. Each one shows the subsection it comes from. We also run a six-month review clock, and an earlier one when a daily call shows a change; both are clearly marked as good practice, because neither is set by the Act.
Findings from inspections, complaints and audits are tracked to verified closure, and closure requires written evidence. No more binders of good intentions.
When a fall or injury happens, RHRA mandates a chain, nursing assessment, physician notified, Power of Attorney notified, documented. VoiceRounds runs that chain as a step-by-step record, each step time-stamped and attributed, so every legally required action is provable.
A read-only inspector account and a live evidence package: census, consent, daily accountability, incidents with response trails, obligations and case notes, each exportable in one click.
VoiceRounds supports inspection readiness and evidence retrieval. It does not certify compliance, and RHRA does not endorse any software product.
Software that watches over people has to be judged on its worst day, not its best one. Here is exactly what happens on ours.
An urgent alert is escalated by our servers on a schedule, not by a screen somebody left open. Nobody has to be logged in, and no dashboard has to be loaded. If every device in your building were switched off, the alert would still find a person.
Unacknowledged urgent alerts pass to the next caregiver, then to whoever is on call. If nobody available takes it, VoiceRounds pages the named contacts on your home's own escalation ladder by text, the Director of Care, the Administrator, whoever you have listed.
If a push cannot reach a phone, we fall back to text. If that cannot be delivered either, that is not a silent event, it raises an alert of its own, because an undelivered page about a resident is its own emergency.
A watchdog checks that check-in calls and escalations actually ran. If they have not, it pages us. You should not be the monitoring system for the thing that is meant to be monitoring for you.
Phones sleep, wifi drops, buildings have dead spots. The Responder notices when it has been away, refreshes before a caregiver taps anything, and rebuilds itself if it has been frozen, rather than sitting on a screen that needs somebody to know to restart it.
Every count on every board is derived once and reconciled against the list underneath it. If a badge says three, opening it shows three. A number a director learns to second-guess is worse than no number at all.
None of this replaces your staff, your phones, or 911. It means that when the software has a bad night, the failure is loud and lands on us, not quiet, and not on a resident.
In plain English, dated, and readable inside the product rather than buried in a contract. You should never have to take our word for why a concern was raised.
Each one says what it does and why it is set where it is. The rest raise something on a board without waking anybody, because a system that pages for everything is a system nobody reads.
Every concern ever raised carries the version in force when it was raised, so an April decision is read against April's rules and not against today's. Changing a rule without changing the version fails our build. Current version 2026.08.23.1.
The clinical record is permanent. The verbatim transcript is not, because an offhand sentence on a Tuesday should not follow somebody for the rest of their life.
The system never claims it confirmed something it did not check, and never records a call as a check-in when nothing was understood. Silence is treated as a failure, not as good news.
Everything your team needs to act on what the calls surface, on the floor, across sites, and over time.
Fifteen minutes before a shift starts, every caregiver on it gets what the last shift left them, who to watch, what's owed, and any note.
Each home's staff see only their building. Regional and ownership accounts compare reach, wellbeing and response across the whole portfolio, side by side.
Sustained increases in a resident's needs surface for reassessment, so rising acuity isn't missed.
RHRA-regulated devices tracked end to end, assessment, consent, and monitoring compliance.
Mandated certifications and expiries tracked per staff member, with gaps flagged before they lapse.
Week-by-week wellbeing charts since move-in, so families see the whole picture, not just today.
Needs rise gradually. A resident starts asking for help with one more thing, then another, and the care level set on move-in day is never revisited. A billing system cannot see that from a phone call. VoiceRounds can, and surfaces a sustained increase for reassessment.
Nothing is billed automatically. Every change is a flag for your team to confirm or reject with a proper reassessment.
The arithmetic
One confirmed care-level change is about $600 a month.
If 6 residents in your home are trending, put your own number here,
$43,200
a year, at $3,600 a month.
Assumes a difference of this size between care levels, which varies by operator. Nothing is billed automatically: every change needs a reassessment by your team to confirm or reject it.
Health information deserves more care than a typical app gives it. VoiceRounds is designed around consent and accountability from the first call.
Families will ask you about this. We have written them a page. It tells them what a day looks like, and it refuses to show them anything about a real resident without your say-so.
Read what we tell families →Behind every alert is someone’s mother, or father, or neighbour of forty years. VoiceRounds exists so the quiet signals reach the right caregiver while there is still time to do something about them.
VoiceRounds is Ontario-built and PHIPA-minded from the first call. We’re partnering closely with a handful of retirement communities to launch, which means direct access to the founders, pricing locked in for your pilot, and real influence over what we build next.
Become a founding partnerNo. It's a wellness and operational tool with your staff in the loop. It doesn't diagnose, treat, or make clinical decisions, it surfaces signals and routes them to your team.
Never. It's an early-warning and documentation layer. Emergencies still go to 911, and urgent findings page your on-call staff. Your team stays in charge of care.
You choose who's enrolled, and VoiceRounds complements in-person care rather than replacing it. Anyone unreached surfaces for a welfare check, and family or substitute decision-makers can be looped in.
PHIPA-minded architecture: documented consent before any call, role-based access so people see only what they should, and a complete audit trail. You remain the health information custodian.
No. VoiceRounds runs alongside them. Import your roster with no double entry, and every resident keeps a stable source-system ID so records reconcile cleanly.
They do not have to. Staff open a link once on the phone they already carry and save it to their home screen; from then on it behaves like any other app, including notifications. For operators whose IT deploys software through mobile device management, there is also a native Android build we can push to managed devices, same screens either way.
That is your call, per home. By default a notification names the resident and the reason. Turn on discreet notifications and it says only how urgent something is, the detail waits until the caregiver unlocks their phone and opens VoiceRounds.
Escalation runs on our servers on a schedule, not in a browser somebody left open, so an urgent alert reaches a person whether or not anybody is logged in. If a caregiver does not answer it passes on, and finally to the named contacts on your home's escalation ladder by text. A watchdog checks the whole loop actually ran and pages us if it did not, you should not be the monitoring system for the thing monitoring for you.
Yes. Every screen is scoped to the home you are signed in to, residents, staff, alerts, incidents, corrective actions, inbound calls. A director sees their building and nothing else. Regional and ownership accounts see the portfolio, with each home's numbers computed the same way its own board computes them.
Days, not months. No hardware, no IT project, and no new phone number for staff to learn. We can be running check-ins the same week.
A demo takes 20 minutes: we call a phone in the room, and you watch the insight appear.
Book your demoBefore you buy
There are homes we are wrong for today, and it is cheaper for both of us if you find out here rather than in month two.
If you can walk the floor in ten minutes and you already know who did not sleep, a daily call adds a record you may not need yet. Come back when you stop being able to hold it all in your head, usually somewhere around forty beds, or the first time you run two floors.
It will not, and we will not build it. Iris notices and routes; your staff decide. If what you need is triage without a nurse, that is a different product and we would rather you found it than bought this one.
It answers the phone and it escalates until somebody picks up. It cannot go to a room. If the plan is to run a shift lighter because software is watching, please do not buy this.
In a memory care unit where few residents can hold a short conversation, the daily call reaches too few people to be worth what it costs you. It can still run for the ones who can, alongside in-person care, but if that is most of the building, we are the wrong tool.
The care-plan clocks, the inspection evidence and the language of the product are built on the Retirement Homes Act and O. Reg. 166/11. Elsewhere in Canada the calls work and the compliance half does not apply.