VoiceRounds calls every resident in a retirement home, every day, hears how they actually are, and puts anything that needs a person into a named caregiver’s hands. Where a home chooses to, it tells you the call happened and how she was.
Not a questionnaire, and not a test. It says what it is at the start, and it listens to the answer.
This is a made-up example, not a real person. We cannot show you a real resident.
What it heard
The room is cold again, mentioned before.
Who was told
Passed to the caregiver on shift as a task, with the earlier mention attached.
The small specific thing is the point. A family can tell the difference between “she is doing well” and somebody noticing the radiator for the second time.
Four steps, in the order they happen.
Once a day, from a number her home sets up. It says what it is at the start of every call. It is short, and she can end it whenever she likes.
How she slept, how she is eating, pain, mood, medication, and the sentence that does not quite fit. Where we cannot call in her language, her home is told plainly, rather than the call quietly happening in English.
Not a dashboard nobody has open. It goes to somebody on shift by name, and if they do not take it, it climbs to the Director of Care until somebody does.
If she raises something, the record does not close when the job is done. It closes when somebody has gone back and told her what happened about it.
This is the part that matters, so it is worth being exact about it.
Silence is treated as a failure, not as good news.
This is a made-up example, not a real person. We cannot show you a real resident.
Slept well. Ate most of her breakfast. Said the crossword was hard today.
She mentioned something
She mentioned the radiator in her room again.
The home was told. Maintenance came Thursday, and she confirmed on Friday that it was warmer.
Five ordinary days before this one. We tell you when that changes.
This is a made-up example, not a real person. We cannot show you a real resident. An ordinary day on purpose: a demo built around a dramatic morning would teach you to read a quiet one as something going wrong.
Not the ones a buyer has. Every answer below describes something the system does today.
She picks the time, it is short, and she can say she would rather not talk today. If she brushes it off, the call ends politely, and it is not recorded as a check-in, because nobody actually heard how she was. Her home is told that, rather than shown a green tick.
No. It says what it is at the start of every call, every time. A system that lets somebody believe she is talking to a nurse has done something wrong no matter what it heard.
It does not test her and it does not score her. It asks how she is and listens. If nothing was understood, it does not record a check-in, it tells her home that somebody needs to go and see her.
A reassurance at the end of a call never cancels a concern raised during it. If she mentioned pain and then said not to make a fuss, the concern stands and somebody is still told.
Yes, to the call, and to having somebody sent up. Her decision is recorded as her decision. It is never quietly treated as an all-clear, and her home still sees it.
No. It is a way of noticing, on the days when nobody has time to sit with all sixty residents. Every concern it raises is handed to a person whose name is on it.
Two guides worth reading tonight. No sign-up, and nothing to buy.
It is the same reason we would not hand her details to somebody claiming to be you.
Because it is her information, not ours to hand out. Her home is legally responsible for who sees her health record, and we will not go around them, which is the same reason we would not hand your mother's details to somebody claiming to be you.
Ask her home. Below there is a note you can send them in one click. It arrives with your name on it, from a family who wants this, which carries far more weight than anything we could send them cold.
That the call happened, that she was reached, and how she has been in her own words. Never a clinical file, never a transcript, and never anything the home has not chosen to share.
A note from a family carries more weight with a Director of Care than anything we could send them cold. It takes about thirty seconds.
What happens next
If her home says no, that is theirs to decide and we will not go around them. You are not signing up to anything here, we will not email you again, and we still will not look anything up about your relative.