For families

How to tell whether a parent living alone is really coping

The hardest part is not spotting a crisis. It is the long stretch before one, when every call ends with “I'm fine, don't worry about me”, and you have no way of knowing whether that is true.

Why “I'm fine” is not information

There is a specific reason an older person under-reports, and it is not confusion or pride. It is that the honest answer has a consequence they can see coming. Say the stairs are getting hard, and the conversation that follows is about moving.

So the question “are you managing?” reliably returns yes. Not because they are lying — because they have correctly worked out what the answer is for.

    This is worth knowing because it means the fix is not calling more often. It is asking different questions.

    Questions that get a real answer

    Each of these is about a specific recent event rather than a general state. They are much harder to deflect, and much easier to answer honestly.

    • “What did you have for lunch?”Not “are you eating properly?”. A specific meal is either remembered or it is not, and both answers tell you something.
    • “Who have you spoken to this week?”Isolation moves faster than physical decline and is easier to hide. A shrinking list is an early signal.
    • “When did you last go out, and where?”People stop going out before they tell anyone that going out has become difficult.
    • “Have you had any dizzy spells?”Falls are usually preceded by near-falls that nobody mentions because nothing happened.
    • “What is the tablet you take in the morning for?”Gentler than asking whether they have taken it, and it surfaces confusion without an interrogation.

    What to look for when you actually visit

    Nothing on this list means anything on its own. Every item has an innocent explanation and usually that is the right one. What matters is a cluster, or a change from how things used to be.

    • The fridgeNot whether it is full — whether anything in it has gone off. Food bought and not eaten is a different problem from food not bought.
    • Unopened postA pile means letters stopped being dealt with at some identifiable point. Look at the postmarks.
    • The same clothesAcross two visits a fortnight apart. Often the first sign that washing has become hard.
    • Bruises they cannot place“I must have caught it on something” is worth one gentle follow-up question, not an accusation.
    • The kettle, the stairs, the bathroomWatch them do an ordinary thing rather than asking whether they can.

    Be careful with this list. A family that learns to read one unwashed mug as neglect damages the relationship they depend on, and helps nobody.

    The gap nothing on this page closes

    All of it depends on you being there, or on a call happening to land on a bad day. A weekly visit tells you about one afternoon in seven. A daily call from a family member is more than most people can sustain for long, and it changes the relationship — you become the person who checks up rather than the daughter.

    That gap is real and it is why services that call every day exist, ours among them. But before paying for anything, the two cheapest things that work are worth doing: agree with one neighbour that they will phone you if something looks off, and ask the pharmacy whether they deliver — a pharmacist who sees somebody every month notices decline early and will usually tell a family who has asked to be told.

      Keep reading

      Wondering how she is on the days you are not there?

      VoiceRounds calls an older person once a day, has a real conversation, and tells whoever needs to know if something is wrong.

      How it works for families