VoiceRounds Retirement homes Agencies Families

Guides

Written to be worth your time whether or not you ever buy anything from us. Where we make a claim about the law, we name the subsection and link it, so you can check.

For families

Written for somebody worrying about a parent, not for a buyer.

What to do when a parent refuses helpRefusing help is usually a rational defence of the last thing a person still controls, not confusion. What tends to work, what hardens the position, and the line you may not be able to cross.
How to tell whether a parent living alone is really copingThe signs that matter, the ones that look alarming and usually are not, and what to do when a weekly phone call keeps telling you everything is fine.
What to ask, and what to look for, when you visitThe questions that get a real answer, the things worth noticing, and the one thing a weekly visit cannot tell you.
What an Ontario retirement home must doPlain English on the Residents' Bill of Rights, the written plan of care you are entitled to see, and how to complain if you need to.

For retirement homes

Written for the person who has to answer the inspector.

The care-plan clocks Ontario actually sets — and the one most software gets wrongOntario retirement homes have three statutory care-plan deadlines: an initial plan of care in 2 days, a full assessment in 14, a complete plan in 21. The commonly quoted six-month review is not one of them. With the subsections.

For home care agencies

Written for the coordinator holding the schedule.