VoiceRounds calls every client once a day, hears how they actually are, confirms the visit happened from the only person who really knows, and puts anything that needs a person into a named coordinator's hands.
Visits · Weston branch
Today, 9:42 AM
Illustrative. These are not real clients. No worker names anywhere on this board, by design.
Meet Iris
Your roster tells you a visit was booked and your timesheet tells you it was billed. Neither can tell you whether anybody actually came, or stayed. Iris rings every client the next morning, unhurried and in their own language, and asks, which is how you hear about the ten-minute visit before the family does.
“Good morning Margaret, it’s Iris calling from Bayview Home Care. I’m an automated call, not a real person. I just wanted to see how you’re doing today.”
Her first sentence, on every call. Her name, then your agency, then what she is, before she asks anything. Bayview Home Care is an example; she names yours.
The first two are pure arithmetic and happen every week in every branch. The fourth is the one that matters most and sells least, so it is last.
A client who quietly did not get on with the new PSW cancels four weeks later, and you hear about it from the cancellation. A daily call hears it in week one, while it is still a scheduling problem rather than a lost client.
A morning call that catches “I’m at my daughter’s today” saves a forty minute drive and an hour nobody can bill. Small each time, and it happens every week in every branch.
Your visit verification proves a phone was at the door. It cannot tell you the client was helped. She can, and she is the only one who can.
Three hours of visits a week. One hundred and sixty five hours alone. You are accountable for all of it and you can currently see none of it.
“The new girl is very nice.”
“She’s in a bit of a rush, but it’s fine.”
“I don’t like to make a fuss.”
“I’ve been thinking about whether I still need this.”
Nothing here needed a clinician. It needed somebody in the office to change who was on that run, in week two, while it was still a scheduling problem.
EVV confirms a worker was at the address. It cannot confirm the client was helped, that anybody stayed, or that the visit was any good.
This is not a way to check up on your PSWs, and it is built so it cannot become one. There is no per-worker score anywhere in the product, and there is not going to be one.
No visit on the books, no question. Asking a client whether somebody came when nobody was due makes the software look like it is guessing.
A client who cannot remember is not evidence that nobody came. That distinction is written into the engine, because a lot of your clients have memory problems and none of them should cost somebody their job.
A missed or poor visit lands on the office as a task for today. It never lands on a worker’s record, and your team never has to be told it is being watched, because it is not.
If your records say the visit happened and the client says it did not, that is surfaced as a disagreement and left for somebody to look at. Software should not quietly pick a winner about whether a person received care.
What it heard
Knee pain mentioned. Yesterday's visit not confirmed by the client.
Who was told
Both passed to the Weston coordinator as tasks for this morning.
Illustrative. These are not real clients.
Software that watches over people has to be judged on its worst day. Every claim below is a mechanism that exists.
An urgent alert is escalated on a schedule by our infrastructure, not by a screen somebody left open. Nobody has to be logged in.
Unacknowledged alerts pass to the next person and finally to the named contacts on your own escalation ladder, by text, until somebody answers.
If the calls or the escalations stop, we are paged. You should not be the monitoring system for the thing monitoring for you.
None of this replaces your staff, your phones, or 911. It means that when the software has a bad night, the failure is loud and lands on us.
In plain English, dated, and readable inside the product rather than buried in a contract.
The rest raise something on a board without waking anybody, because a system that pages for everything is a system nobody reads.
Every concern carries the version in force when it was raised. Changing a rule without changing the version fails our build.
The record is permanent. The verbatim transcript is not, because an offhand sentence should not follow somebody for the rest of their life.
VoiceRounds does not schedule, route, bill, or replace your point-of-care app. It is the one thing none of those do, which is telephone the client. Import your client list by file to start; a live sync with your scheduling system is roadmap, not shipped, and we would rather tell you that now than during the pilot.
Twenty minutes. We ring a line you nominate, live, and you watch the board react to what was actually said.
Book your demoBefore you buy
Some agencies will get nothing from this, and we would rather say so now than take a month of your time finding out.
Below that you can ring them yourself, and you probably should. The value here starts when you can no longer remember which client sounded unhappy three weeks ago.
Findings are grouped by client, never by worker, and we will not build the other view. If the reason you are buying is to build a case about somebody, this will frustrate you on purpose.
It cannot. Your schedule says a visit was booked and your visit verification says a phone was at the door. Iris asks the client how it went. That is a different question and it is not evidence for an invoice.
A daily conversation needs somebody able to have one. For high-acuity caseloads the calls reach too few people to justify the cost.